The following discloses our permission-based marketing practices for Finer Solution. Please note that this policy in no way supersedes, replaces or complements the privacy policies of our clients.
If you have received unwanted, unsolicited email sent via the Finer Solution system or purporting to be sent via Finer Solution, please forward the email to abuse@finersolution.com.
Companies use Finer Solution to send personalized communication to their prospects and customers. Finer Solution expressly forbids the transmission of unsolicited commercial email and unsolicited bulk email.
In order to enforce an anti-spam policy, we have the following definition for determining what constitutes “spamming.”
SPAM is an unsolicited commercial email, or an email sent to a recipient who would not have a reasonable expectation of receiving email from the sender.
What is SPAM?
- Any email advertising illicit or illegal activities.
- Any message sent to email addresses which were not provided by the recipient, including those collected from newsgroups, web sites, and domain registration information.
What is not SPAM?
Email sent by an organization with whom the recipient had previously established a relationship, PROVIDED THAT the sender provides a mechanism for recipients to remove themselves from the mailing list.
This includes:
- Newsletters
- Product support updates
- New related product offerings
In the event that Finer Solution receives complaints regarding unsolicited email from a Finer Solution customer, the customer will be required to supply the source of their customer data.
Finer Solution encourages companies to respect their customers’ time and attention by controlling the frequency of mailings to individual email addresses, as well personalizing communication with information that indicates they have an existing relationship with their customers. (Most bulk lists contain only an email address.)
Regulations for List Owners
- License Agreement: Each mailing list administrator is required to agree to our Terms of Service which requires that all members of their mailing list must have established a relationship with the list owner.
- Mandatory Unsubscribe Instructions: All messages sent via Finer Solution will include instructions for recipients to remove their email addresses from the mailing list from which the message was sent. This is automatically added to all outbound email sent by Finer Solution.
- Account Termination for Abusers: Reports of unsolicited email may result in the cancellation of a Finer Solution workspace without refund.
As a list owner, you are fully responsible for any third party’s adherence to our policies for lists which you obtain and use in our system. Any violation of our policies by third parties will be seen as violations by you, and will subject your account to disciplinary action, termination, and fees according to our Terms of Service.
